Effective Date: May 1, 2025
At TrueBalance, your privacy and trust are central to how we operate. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, use our services, or communicate with us—especially through email, SMS, or online forms. We are committed to full transparency and compliance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and other data protection regulations.
We may collect the following categories of personal information:
A. Personal Data
Name, email address, phone number, mailing address, and business details
B. Financial Information
Billing details and payment preferences (processed securely through third-party platforms)
C. Technical & Usage Data
IP address, device information, browser type, site usage, and cookies
D. SMS Communication Data
Phone number, consent records, and message content (if you opt into SMS)
Your information is used to:
Provide, improve, and personalize our services
Respond to inquiries and deliver requested content
Process secure payments
Send service updates and transactional communications
Deliver marketing messages (email or SMS) with your consent
Comply with legal obligations and protect against misuse or fraud
By providing your mobile number and opting in to receive SMS messages, you consent to receive texts from TrueBalance, which may include appointment reminders, service updates, or limited-time offers. Standard message and data rates may apply.
You may opt out at any time by replying “STOP.” For help, reply “HELP” or contact us at [Insert Email].
We do not share your SMS contact information with third-party marketers.
If you are a California resident, you have the right to:
Know what personal information we collect, use, or disclose
Request access to the data we have collected
Request deletion of your personal data (with certain exceptions)
Opt out of the sale of personal data (we do not sell your data)
Not be discriminated against for exercising your rights
To submit a request, contact us at: [Insert Email] with the subject line “CCPA Request.”
We will verify your identity before fulfilling any request.
We use cookies and analytics tools to improve website performance and user experience. You can modify cookie preferences via your browser.
All data is stored on secure servers. We use encryption and access controls to safeguard your personal information from unauthorized access, disclosure, or misuse.
We retain personal information only as long as necessary to:
Fulfill the purposes outlined here
Meet legal and operational requirements
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. When changes are made, the revised policy will be posted here with a new effective date.
For any questions, requests, or to exercise your rights under CCPA or privacy laws, please reach out to:
TrueBalance
📧 Team@truebalance.biz
📞 (725)-543-2976
